Customer Support Agent (Turkish)
VBET is an award-winning sports betting and gaming operator with 19 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for an Customer support agent to assists our customers by addressing any inquiries, concerns, or issues with a focus on Turkish speaking Customers.
We are looking for a Customer Support Agent (Turkish)!
Enter the Game and join our team to make your adventure begin!
About the Role
The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.
Key Responsibilities of the Role
- Deliver customer service through online and phone support
- Follow up with customers to ensure their technical issues are resolved
- Provide solutions to customers with the help of supervisors from different departments
- Provide detailed information about websites, procedures, payments and requests
- Inform customers about deals and promotions
- Very good and precise written expression in Turkish and Armenian, other languages are a big plus
- Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
- Curiosity and interest in digital products and applications
- Strong communication and organizational skills
- High level of flexibility and adaptability to maneuver in a very dynamic environment
Competitive experience-based salaries
Employee and family medical insurance
Upskilling and reskilling trainings
Social events, corporate parties
- 4 day offs in a year
About the Team
Customer Support department is one of the most important areas of our business, and Customer support agents are those who make the department. We welcome CS agents who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.
Good luck! The game is on!
Please notice that we have moved to Caucasus Complex.