VBET is an award-winning sports betting and gaming operator with 19 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for a Retention specialist.
We are looking for a Retention Specialist!!!
Enter the Game and join our team to make your adventure begin!!!
About the Role
The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.
Key Responsibilities of the Role
- Make outbound and existing customer calls to promote and sell a product or service
- Respond to customer queries and address service complaints in a timely manner
- Track lately contacted customers and based on instructions contact for renewals
- Provide excellent customer service and ensure customer satisfaction
- Build positive working relationships with customers
- Inform customers about new products and benefits
- Strong verbal communication skills along with active listening
- Excellent knowledge of Armenian and English languages
- Previous experience in a customer support role
- Pleasant demeanor and customer service skills
- Experience in sales will be an advantage
- Ability to multitask
- Strong sense of responsibility
- Bachelor’s degree in related field ( students can also apply)
Competitive experience-based salaries
Employee and family medical insurance
Upskilling and reskilling trainings
Social events, corporate parties
- 4 day offs in a year
About the Team
Customer Support department is one of the most important areas of our business. We welcome Retention Specialist who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.
Good luck! The game is on!
Please notice that we have moved to Caucasus Complex.